Delivery and Return Policy

Delivery Information

South Africa Only: We currently only ship within South Africa due to local regulations.
Estimated Delivery Time: Expect your order to arrive within 2-5 business days. Someone must be present to accept the package.
Tracking Link: You will receive a tracking link once your order ships, allowing you to monitor its progress.
Secure Packaging: We strive to ensure your order arrives safely by using secure packaging materials.

Unopened & Unused: Returns are only accepted for unopened and unused items within 14 days of delivery.
Return Costs: Return shipping costs are the customer's responsibility unless the return is due to our error. We encourage you to contact us for assistance with choosing the most affordable return method.
Contact for Returns: Please contact us on Whatsapp 076 072 8352 or support@joocym.com to initiate a return. We are here to help!
Exchanges: We gladly offer exchanges for a different product that better suits your needs. Contact us to discuss exchange options.
Price Differences: If the exchange product costs more, the customer will be responsible for the difference. If it costs less, we will offer a store credit or refund the difference.

Century City Pick-Up: Enjoy a free pick-up option for delivery, returns and exchanges in Century City. Contact us for details.
Damaged Items: If your item arrives damaged, please contact us immediately. We will do our best to arrange a replacement.
Address Changes: Please notify us as soon as possible if you need to change your delivery address. We will do our best to accommodate your request, but changes may not be possible once the order has shipped.